Our return policy
Thank you for your purchase. We hope you are happy with your product. However, if you are not completely satisfied with your acquisition for any reason, you may return it to us for a full refund or an exchange. Please see below for more information on our return policy.
RETURNS
All returns must be postmarked within thirty (30) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.
RETURN PROCESS
To return an item, please email customer service at info@mygreatgreenhouse.ca to obtain a Return Merchandise Authorization (RMA) number. After receiving an RMA number, place the item securely in its original packaging and the return form provided, and mail your return to the following address:
My Great Greenhouse
999 Rue du Collège,
Montréal, QC H4C 2S24
Canada
Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to transport your return.
REFUNDS
After receiving your return and inspecting the condition of your item, we processed your refund or exchange. Please allow at least five (5) days from the receipt of your item to process your refund or exchange. We will notify you by email when your return has been processed.
If you request a refund before we send you your greenhouse, we will refund the amount reduced by 2.9% we pay for each online transaction.
EXCEPTIONS
For defective or damaged products, please contact us at the customer service number below to arrange a refund or exchange.
Please Note
The buyer is obliged to explain in detail the reason for the return. We only accept returns on the basis of substandard or defective products.
QUESTIONS
If you have any questions concerning our return policy, please contact us at:
1-833-212-3727